Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
Yes — completely. Every item is hand-checked and verified before it ships, and comes with our guarantee of authenticity. If you ever have a doubt about a piece, contact us and we'll help you verify it.
A small, rotating roster — currently including Vivienne Westwood, Chrome Hearts and Pandora, with others added as we find pieces worth keeping. Stock is limited by design.
Yes. Stilbø is an independent retailer. We're affiliated with, authorised by, and endorsed by the brands we carry — we source and resell authentic pieces, and stand behind their authenticity.
Where available, yes — original boxes, pouches and cards are included and noted on the product page. Every order also ships in our own recyclable packaging.
All of the items sold on our website are brand new, in original package.
Care depends on the piece and its materials (listed on each page). As a rule: put jewellery on last, keep it away from water, perfume and lotion, store it dry and apart from other pieces, and wipe with a soft cloth.
We ship across Europe, carbon-neutral. Shipping cost shows at checkout and is complimentary over a set order value.
In-stock pieces are dispatched within 1–3 working days, with tracking by email.
